Refund policy

At LoomRaga, every product undergoes a thorough quality inspection before it is packed and shipped. However, if you receive a damaged, defective, or incorrect product, we are committed to resolving the issue promptly.

Eligibility for Return or Exchange

You may request a return or exchange if:

  • You receive a damaged or defective product.
  • You receive an incorrect product.
  • The product has a manufacturing defect.

Return or exchange requests must be raised within 48 hours of delivery by contacting our customer support team with your Order ID and clear photographs or videos of the issue.

Change of Mind

Returns or exchanges due to change of mind, dislike of colour, design preference, incorrect selection, or any similar reason are not accepted. We encourage customers to carefully review the product description, images, and specifications before placing an order.

Please note that handwoven textiles carry slight irregularities in weave, slub and colour as a natural characteristic of the craft. These are not defects. Please see our Terms of Service for details.

Conditions for Return

To qualify for a return or exchange, the product must:

  • Be unused, unwashed, and unworn.
  • Not have been draped, altered, or used in any manner.
  • Be free from stains, perfume, deodorant, or any odour.
  • Be returned with all original tags, packaging, invoice, and accompanying materials.
  • Be returned in the same condition in which it was delivered.

Products that are used, washed, altered, damaged after delivery, improperly folded, soiled, or returned without the original tags and packaging will not be eligible for a return, exchange, or refund.

Return Process

  1. Contact LoomRaga within 48 hours of delivery through WhatsApp or email.
  2. Share your Order ID along with clear photographs or videos of the issue.
  3. Once your request is approved, our team will provide the return address.
  4. The product must be securely packed and couriered to the address provided by LoomRaga.

Inspection & Approval

Once the returned product is received, our team will inspect it to verify that it meets the above eligibility criteria. Returns that do not satisfy these conditions will not qualify for an exchange or refund.

Exchange & Refund

Exchange is our preferred resolution whenever the requested product is available in stock.

If the same product is unavailable, the refund (excluding shipping charges, if applicable) will be processed to the original payment method or the customer's bank account within 5–7 business days after the return is approved following inspection.

Order Cancellation

Orders may be cancelled free of charge at any time before dispatch. Once an order has been dispatched it cannot be cancelled, and the return conditions above apply. To cancel, contact us on the details below with your Order ID.

Non-Returnable Items

The following are not eligible for return or exchange:

  • Products purchased during clearance, sale, or promotional offers (unless received in a damaged or defective condition).
  • Customized or personalised products.
  • Gift cards or gift vouchers.
  • Products damaged due to customer misuse.
  • Products returned without original tags, packaging, or invoice.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Our customer support team will be happy to assist you.

LoomRaga is a brand of Paizah Global Solutions Private Limited, CIN U62090KL2024PTC090738, USRA 95, Udharasiromani Road, Vellayambalam, Thiruvananthapuram, Kerala 695010, India.